Frequently Asked Questions
How do I care for my silk pillowcase?
We recommend gentle hand washing in warm water with a mild detergent. After washing, hang to dry in a shaded area to preserve the delicate weave and prevent shrinkage.
What is your return policy?
We offer a 30-day return window for any unused items. Please ensure the product is in its original condition with all tags attached to receive a full refund.
Are your products shipped worldwide?
Yes, we ship globally. Free shipping is available on all orders over $50. Please check our shipping page for specific delivery times and regional restrictions.
How do I know if the mask is right for me?
The weighted sleep mask is designed to provide gentle pressure that helps calm the nervous system. We recommend trying it on a quiet night to find the perfect weight for your comfort.
Is the gel sheet patch safe for sensitive skin?
Yes, our cooling gel sheets are formulated with natural ingredients and are dermatologically tested for gentle use. They are safe for sensitive skin and provide a refreshing cooling effect.
Reach Out
hello@softhaven.com
123 Restorative Way, Suite 400
San Francisco, CA 94105